Help
How to order, when the clock starts, and how to talk to a human. Wishes Made Easy Ltd — not VAT registered.
How to order
Basic starts at £27.99 on the Mumbai Hype Crew (launch price until 31 October 2026) and £29.99 on other crews; Premium is £39.99 on the African crew product. VIP is £54.99 and adds priority queue, three photos, a crew photo shoot, scheduled send and a personal gift-page link. Check your selected crew for its package prices.
Apple Pay, Shop Pay, Google Pay, Klarna and PayPal. Available payment methods are shown at checkout.
Name, photo, message & song — about 2 minutes. The clock starts when complete usable details arrive, never from checkout. Premium and VIP land within 24 hours of those details; Basic in 48–72.
info@wishesmadeeasy.com · +44 7761 833820
Mon–Fri 9–5 (UTC+1) · replies within 24h
FAQ
When do I add their name and photo?
Right after payment, on the confirmation page — or any time via the magic link we email you. Takes about 2 minutes; the delivery clock starts once complete usable details are in.
How long does delivery take?
Premium and VIP within 24 hours of your details arriving; Basic 48–72 hours. If your delivery window is missed, contact us with your order number. See our refund policy for the remedy.
Can you record in my language?
Tell us your preferred language and include pronunciation notes. Contact us before ordering if the language or pronunciation is essential to your gift.
What photo should I upload?
A clear, well-lit photo of the recipient’s face. We print it and the crew holds it up on the message board.
What if I’m not happy with the video?
Wrong name or a missed detail? We re-film it free. If we can't fix a genuine error, or we miss the delivery window we promised, you get your money back.
Where does my video arrive?
By email, with a link you can download, replay and share. You can also look it up any time on our find my video page with your order number and email.
Are these real people or AI?
Real people. Crews across Africa, India, Pakistan and Russia film every video fresh, for one person, once. Performers are paid per video.
What is included in VIP?
VIP is £54.99. It includes everything in Premium, plus priority queue, three photos, a crew photo shoot with their face on the board, scheduled send and a personal website link for the finished video. See a sample gift page.
Is the World Tour an extra charge?
No. The World Tour is £119.00 in total for a Russian, Indian, African and Pakistani video on one gift page. You can provide a different message for each video.