How long does delivery take?

Your personalized video wish is delivered within 24 hours of placing your order. In most cases, you will receive your video much sooner. Once ready, the video link is sent directly to your email.

How will I receive my personalized video?

After your order is completed, you will receive an email containing a link to your personalized video. You can view, download, and share the video directly from that link with your loved ones.

Can I choose the song for my personalized video?

Yes! You can choose from our curated selection of songs when placing your order. Simply select your preferred song from the available options during checkout, and we will create your personalized video with that music.

What languages are supported for personalized video wishes?

We support multiple languages for our personalized video wishes, including English, Spanish, French, German, Portuguese, and more. You can specify your preferred language when placing your order so the message is delivered in the language of your choice.

What occasions are available for personalized video wishes?

We cater to a wide range of occasions, including birthdays, anniversaries, weddings, graduations, baby showers, Valentine's Day, Mother's Day, Father's Day, Christmas, and many more. Whatever the celebration, we can create a heartfelt personalized video message for it.

Refund policy

Refund Policy – WishesMadeEasy.com

Last updated: 4 May 2026

We want you to be thrilled with your purchase. Because our videos are custom-made, most refunds are limited to specific situations described below. This policy explains when a refund is available, how to request one, and how quickly we’ll respond.

Who we are

Wishes Made Easy is owned and operated by Wishes Made Easy Limited (Company No. 15527621).
Registered address: 77 Avondale Road, Eastbourne, BN22 8JU, United Kingdom.
Phone: +44 7761 833820 · Email: info@wishesmadeeasy.com · Hours: Mon–Fri 9:00–17:00 (UTC+1).

What you buy

Personalised digital video (MP4/MOV), 30 seconds to 2 minutes.
Delivery method: email attachment (when size allows) or secure download link.
Typical delivery window: 24–48 hours (1–2 business days) after we receive all required information.

When a refund is available

Non-delivery — You did not receive the video within 5 business days after we received all required details and payment, and we cannot supply the file upon your request. (If we requested missing info, the timeline pauses until you reply.)
File defect / technical issue — The delivered file is corrupted or unplayable on common players/devices and we cannot supply a working replacement within 72 hours after you report it.
Not-as-described (material error) — The delivered video materially differs from the details you provided (e.g. wrong name, wrong occasion, missing key line). We will first attempt to correct or re-deliver. If we cannot correct it within 72 hours, we’ll refund.

Note: Before a refund, we may attempt a redo / correction. One minor revision is typically included (e.g. name fix, short line change) if requested within 48 hours of delivery.

When a refund is not available

Change of mind after delivery or after production has started.
Creative differences (tone, style, accent, backdrop, ad-lib, performer’s interpretation), where the video still fits the brief and length range (30s–2min).
Issues caused by incorrect or incomplete information submitted with your order.
Requests submitted outside the time windows below.

How to request a refund

Email info@wishesmadeeasy.com with:

Subject: Refund Request – Order #12345
Your details: name and order number
Reason: non-delivery / file defect / not-as-described
Evidence: screenshots, error message, or short clip if relevant

Time windows to contact us:

Non-delivery: within 7 days after the 5-business-day window has passed
File defect: within 7 days of delivery
Not-as-described: within 48 hours of delivery

Our response & refund timelines

Acknowledgement: we reply within 1 business day.
Resolution attempt: usually within 72 hours of your report.
If approved: we process to your original payment method within 1–3 business days; your bank/processor may take 5–10 business days to post the funds.

Misuse, fraud & chargebacks

We reserve the right to decline or reverse refunds where there is evidence of fraud, abuse, or chargeback misuse. If a refund is issued for a digital product, access to the file/link may be revoked.

Contact

Questions? info@wishesmadeeasy.com · +44 7761 833820 (Mon–Fri 9:00–17:00, UTC+1)

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