Frequently Asked Questions

About Your Video

What exactly do I receive?

You'll receive a unique, personalised video message (typically 30–60 seconds) recorded by your chosen performer. The video is delivered digitally via email as a downloadable HD file. You can save it, share it on social media, play it at a party, or keep it as a digital keepsake forever.

Is this a real video or AI-generated?

Every single video is recorded by a real person — there's no AI, no deepfakes, no automation. Your chosen performer reads your personal message, holds a sign with your recipient's name, and records a unique video just for you.

Can I see an example before I order?

Yes! Each performer's profile page includes sample clips so you can see their style, energy, and video quality before you commit.

How is this different from Cameo?

We specialise in performers popular with UK audiences across India, Pakistan, Bangladesh, and Africa. Our turnaround is faster (24–48 hours vs. up to 7 days), our prices start from just £26, and every video comes with a 100% satisfaction guarantee.

What if I don't like the video?

We offer a 100% satisfaction guarantee. If your video isn't delivered within the agreed timeframe, you'll receive a full refund. If you're unhappy with the content, contact us within 48 hours and we'll work to make it right — including re-recording or issuing a full refund.

Is this a subscription or recurring charge?

Absolutely not. This is a one-time purchase. You pay once, receive your video, and that's it. No hidden fees, no recurring charges, no surprises.

What occasions can I order a video for?

Birthdays, anniversaries, weddings, graduations, baby showers, congratulations, pep talks, thank-yous, apologies, get-well wishes — literally any occasion. Just tell us what it's for and your performer will tailor the message.

Ordering & Payment

How do I place an order?

Choose your performer, fill in the occasion details and any personal message you'd like included, upload an optional photo, and check out. The whole process takes less than 3 minutes.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and Shop Pay.

Can I order a video for a specific date?

Yes. During checkout, you can specify when you need the video delivered. We recommend ordering at least 48 hours before your date to ensure timely delivery.

Delivery

How long does delivery take?

Standard delivery is 24–48 hours. Express delivery (available for an additional fee) can be as fast as same-day. During peak periods like Mother's Day or Christmas, we recommend ordering early.

How is my video delivered?

Your video is delivered digitally — you'll receive an email with a link to download your HD video file. No waiting for post, no physical delivery needed. You can then share it via WhatsApp, email, social media, or play it in person.

What if my video hasn't arrived?

First, check your inbox and spam/junk folder. If it's still missing, contact us via the chat button in the bottom-right corner or email us at support — we'll investigate and resend immediately.

Still Have Questions?

We're here to help. Use the chat button in the bottom-right corner or email us. We typically reply within 2 hours during business hours.

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